How can we help?
Quick fixes for the most common questions.
📱 Getting tracked
The app doesn't count my dribbles+
Prop the phone at about waist height, 6–8 feet away, so your whole body and the ball are in frame. Wait for all three setup checks (body, ball, light) to turn green before you tap I'm ready.
It's dark or the count is off+
Face a window or a light instead of having it behind you. Avoid clothes the same colour as the ball, and keep other balls and people out of the frame.
Shot Lab doesn't see my shot+
Face the phone with your feet in frame, start with the ball at your chest and shoot straight up. Rescan your shot from the Shot Lab tab if your form has changed.
⭐ Membership
Restore my membership on a new phone+
Sign in to the same Apple ID, open HoopGPT and tap Restore purchases on the membership screen. Then Sign in with Apple on the Me tab to bring back your XP and history.
Cancel or change my plan+
iPhone Settings → your name → Subscriptions → HoopGPT, or Me tab → Manage subscription. You keep access until the end of the period you paid for.
Get a refund+
Apple handles refunds. Request one at reportaproblem.apple.com.
I paid but the app is still locked+
Make sure you're online, then tap Restore purchases. If it still doesn't unlock, contact us with the date of purchase.
🔒 Account and data
Keep my progress across devices+
Sign in with Apple on the Me tab. Your XP, streak and history move to your Apple account and sync on every device you sign in on.
Delete my account+
Me tab → Delete account permanently deletes your account and all its data. It doesn't cancel your membership, so cancel that in Settings first. See the Privacy Policy.
Still stuck?
use the "App Support" link on the HoopGPT App Store page. Tell us your iPhone model and what you were doing, and we'll get back to you.